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  • Children per room

    This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

    See room terms and details for information about rollaway and/or extra person charges.

    Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

  • Note: Reservation for these packages are powered by Pleasant Holidays®

Guest Services

Frequent Questions


Driving Directions

From Kona International Airport, turn right on to Queen Ka'ahumanu Highway. Remain on "Queen K" for approximately 10 miles. As you head up a slight incline, get in the right lane and turn right onto Kamehameha III Road. Follow "Kam III Road" down to the 2nd light which is Ali'i Drive, where you'll turn left. Follow Ali'i Drive past Kona Country Club golf course & club house. At the next traffic light turn right onto Kaleiopapa Street. Ehukai Street and the entrance to Sheraton Kona are just at the bottom and to your left.

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Is there a complimentary shuttle from the airport?

No, we do not offer complimentary shuttle service. However, we welcome you to learn more about Roberts Hawaii Express Shuttle Service.

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How much does a taxi cost from the airport?

Cost is approximately $55 - $60 depending on time of day, number of passengers, and amount of luggage.

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What is the cost for parking at the hotel?

Self parking is $10 (inlcuded in daily resort charge), valet parking is $16.

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How long does it take to get from the airport to the hotel?

Depending upon the time of your arrival, driving time could vary from 20 minutes to 40 minutes.

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Is there a spa or fitness center?

Hoola Spa is a full service salon and spa located at Sheraton Kona. Guests of Sheraton Kona also have complimentary access to our fully equipped 24-hour, ocean front fitness center programmed by Core Performance.

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Do you have a Jacuzzi?

There are two Jacuzzis in the Manta Ray Super Slide & Pool.

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What restaurants and bars are at the hotel?

Our signature dining room is Rays on the Bay. Rays is home to farm-to-table specials, fresh fish, salads and irresistible desserts. Rays is also home to a Rum Bar dispensing the coldest beer on island and delicious cocktails along with nightly entertainment. Its oceanfront location also makes it ideal for sunsets and manta ray viewing! Holua Poolside Bar & Lounge is open for lunch and refreshing cocktails until early evening. Ainakai is open for breakfast daily with an extensive buffet. Keauhou Coffee Co. serves Mama's 100% Kona coffees, fruits, pastries and other beverages for a quick start to your day. Haleo luau dinner and show is held each Monday outdoors on our Hawaii Lawn. In-room dining is also available at select times during the day.

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Is there internet access?

The resort offers wireless internet access throughout. In-room access is $12.95 per day. This charge is included with the daily Resort Service Charge applied to each guest room. We also offer the The Link@Sheraton located poolside, lower level.

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Is there a doctor on property?

No, we do not have a doctor on property. Kona Community Hospital and several medical clinics are a short distance away.

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Is there an ATM?

There is an automatic teller machine near our front desk area.

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Do you have Hawaiian entertainment?

In addition to our luau on Monday evenings, we offer live, local entertainment each evening at Rays on the Bay. Live entertainment is also enjoyed on special occasions at Sheraton Kona.

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Is there a hair and nail salon?

Among the many services available from Ho'ola Spa is a full-service hair and nail salon. You may contact them by calling 808-930-4848 or email.

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Is the staff multi-lingual?

Yes, we have staff fluent in Japanese, Chinese, Korean, Talagog, and other languages.

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Is there a hospitality room?

Based upon availability and departures, the resort makes every attempt to provide arrangements for hospitality.

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Does the restaurant have an ocean view?

Ainakai offers sweeping views of Keauhou Bay and the Kona Coast. Rays on the Bay offers dramatic ocean views (and manta ray viewing) from the lava rock cliffs at the entrance to Keauhou Bay.

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What time does the sun set?

Depending on the time of year, sunset can vary from between 6:00 p.m. HST (winter months) to 7:30 p.m. (summer months). Hawaii does not observe daylight savings time.

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Do you have a luau?

Yes! Haleo, The Voice of Life Luau Dinner & Show is offered outdoors under the stars on Monday evenings.

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How do I find out more about activity at the volcano?

You may visit The USGS Eruption Update page to ascertain up-to-date information from Hawaii Volcanoes National Park or stop by our Flying Fish activity center to learn more.

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Do you offer a children or teen program?

We do not currently offer an organized program for children. Each and every day there is lots for children to do in and around the Manta Ray Super Slide & Pool and of course they have all of the Big Island to explore. Club Le`ale`a is our complimentary Teen Lounge open from 8am-11pm daily. There is ping pong, 3 televisions, 2 xBox gaming systems, Air Hockey and a Wii. Registered guests 18 and over may sign out games and controllers from the front desk for younger teens. There is no fee as long as items are returned by 11pm.

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What amenities are available in each room?

For a full list of in-room amenities, please click here.

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Do you have a beach?

Our Manta Ray Super Slide & Pool is adorned with a sandy-bottomed children's play area. Complimentary Keauhou Trolley Service is offered from the hotel to nearby Kahalu'u Beach Park, famous for its snorkeling. There is a small beach and ocean access for kayaking, paddleboarding and boating from Keauhou Bay, just a five minute walk from the resort's entrance. Towels may be obtained from our pool towel desk and must be returned prior to departure to avoid fees.

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How can I find out more about seeing the Manta Rays?

Please click here for information about seeing one of our ocean's most amazing creatures.

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What island activities are available for guests?

For a complete list of activities offered at Sheraton Kona, please click here. Learn about our Cultural Tour offerings here.

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Is there a resort shuttle?

Rides aboard the Keauhou Trolley service are included complimentary in guest's daily resort charge. The shuttle operates beginning at 9:00 a.m. with its last drop off back at the resort at 9:15 p.m. Shuttle stops include Keauhou Shopping Center, Kahalu'u Beach Park, Walmart, Macy's, Historic Kailua Village and the Kona Commons Shopping Center. For airport transfers, please click here.

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Do you offer a resort amenity program?

At this time, we do not offer a resort amenity program. We do however have a mandatory daily resort service charge of $31.25. This includes WiFi in-room and on the ocean view deck (lobby level), self-parking for one car per day (upgrade to valet parking for $7 per day), daily use of the Keauhou to Kona Trolley service, local and 1-800 telephone calls, up to 30-minutes of non-international long distance calls per day, two bottles of Hawaiian Spring water daily, Fitness Center use, yoga classes, 2-hours complimentary bicycle rental from The Flying Fish (subject to availability), cultural and historical tours, island orientations and hula, ukulele and lei making classes.

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What kind of shops are there at the hotel?

At Sheraton Kona we enjoy The Flying Fish, Maui Divers Jewlery and Lamonts Sundries. An assortment of shops nearby adds to your Hawaii Island vacation. Nearby is the Keauhou Shopping Center with shops, boutiques, restaurants and movie theaters and a Keauhou Trolley ride to Historic Kailua Village or to Kona Commons Shopping Center expands your options.

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How do I make golf tee times?

Learn more about the two nearest options for exciting golf: Makalei Golf Club and Big Island Country Club. The Kona Country Club is currently undergoing renovations and is closed.

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How do I arrange for a babysitter?

We recommend Big Island Nannies for babysitting services. You may email them or call 808-987-9585 or 808-938-7165 for more information. You may of course also inquire with our Vacaton Services Coordinators upon arrival.

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