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  • Children per room

    This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

    See room terms and details for information about rollaway and/or extra person charges.

    Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

  • Note: Reservation for these packages are powered by Pleasant Holidays®

Guest Services

Vacation Services

Vacation Services Coordinators at Sheraton Kona are the “go-to” resource when planning your stay on Hawaii Island. They will share their knowledge of the best places to visit, local restaurants to try and unique cultural experiences not to be missed. Complimentary daily orientations at Sheraton Kona provide a simple and easy way to get information that is important to you about the island.

Located just inside The Flying Fish, Sheraton Kona's gateway to Keauhou Bay, experts will share insight about the best places to snorkel, kayak, hike, bike and more. They live here...they have explored all that Hawaii Island has to offer and are eager to share their discoveries and insider knowledge.

Vacation Services Coordinators will help you learn about organized tours and activities that are the best to experience the uniqueness of Hawaii Island and fulfill your vacation dreams.

For information on childcare services please email Big Island Nannies.

Vacation Services Coordinators Hours and Contact Information

  • Vacation Services Coordinators
    7AM-8PM daily, dial extension 74826
  • Hertz Rental Car (reserve your car for pick-up at Sheraton Kona)
    8AM - 12:00noon, call 808-322-1715