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  • Children per room

    This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

    See room terms and details for information about rollaway and/or extra person charges.

    Please note that at most Starwood hotels, guests 17 and under are considered children. All other guests are considered adults. You will be told of any hotel-specific differences in this policy on the following page.

  • Note: Reservation for these packages are powered by Pleasant Holidays®

Guest Services


For guests arriving at Kona International Airport at Keahole (KOA), transfers are available for those not renting a car:

Roberts Hawaii Express Shuttle: A convenient mode of transportation between Kona International Airport (KOA) and Sheraton Kona Resort & Spa. Roberts Hawaii Express Shuttle guarantees no more than 5 stops to our hotel destination.
Cost: $22 per person one way or $40 round trip. Includes two standard pieces of luggage and one carry on. Oversized luggage fees may apply. Book now, email or contact Roberts Express toll free (US/Canada) at 866-570-2536.

Taxi: There are taxi dispatch personnel near baggage claim.
Estimated travel time via taxi from airport: 20-40 minutes*
Cost: Approximately $55.00 and up*; additional fees may apply for extra passengers, luggage and waiting time.

*Prices and travel times are estimates and subject to change.

For on-site car rentals, Sheraton Kona Resort & Spa has a Hertz Rental Car desk conveniently located in The Flying Fish activity center.

Driving Directions from Kona International Airport:
Turn right onto Queen Kaahumanu Highway (Highway 19). Remain on "Queen K" as it becomes Kuakini Highway (Highway 11) through Historic Kailua Village for approximately 12 miles. As you head up a slight incline, move into the right lane and turn right onto Kamehameha III Road at the lighted intersection. Follow "Kam III Road" down to the 2nd light which is Alii Drive, where you'll turn left. Follow Alii Drive to the next traffic light where you'll turn right onto Kaleiopapa Street. Ehukai Street and the entrance to Sheraton Kona are just at the bottom and to your left.