Sheraton Kona Resort & Spa at Keauhou Bay


78-128 Ehukai Street, Kailua-Kona, HI, 96740, United States   •  Weather:   

Local Time Phone (1) (808) 930-4900 Hotel Reservations 866-837-4256


Frequent Questions

Driving Directions
From Kona International Airport, turn right on to Queen Ka'ahumanu Highway. Remain on "Queen K" for approximately 10 miles. As you head up a slight incline, get in the right lane and turn right onto Kamehameha III Road. Follow "Kam III Road" down to the 2nd light which is Ali'i Drive, where you'll turn left. Follow Ali'i Drive past Kona Country Club golf course & club house. At the next traffic light turn right onto Kaleiopapa Street. Ehukai Street and the entrance to Sheraton Kona are just at the bottom and to your left.

Is there a complimentary shuttle from the airport?
No, we do not offer complimentary shuttle service. However, we welcome you to learn more about Roberts Hawaii Express Shuttle Service.

How much does a taxi cost from the airport?
Cost is approximately $55 - $60 depending on time of day, number of passengers, and amount of luggage.

What is the cost for parking at the hotel?
Self parking is $20 + tax.

How long does it take to get from the airport to the hotel?
Depending upon the time of your arrival, driving time could vary from 25 minutes to 40 minutes.

Is there a spa or fitness center?
Hoola Spa is a full service salon and spa located at Sheraton Kona. Guests of Sheraton Kona also have complimentary access to our fully equipped 24-hour, ocean front fitness center.

Do you have a Jacuzzi?
There are two Jacuzzis in the Manta Ray Super Slide & Pool.

What restaurants and bars are at the hotel?
Our signature restuarant is Rays on the Bay. Rays is home to farm-to-table specials, fresh fish, salads and irresistible desserts. Rays is also home to a Rum Bar dispensing the coldest beer on island and delicious cocktails along with nightly entertainment. Its oceanfront location also makes it ideal for sunsets and manta ray viewing! Holua Poolside Bar & Lounge is open for lunch and refreshing cocktails until evening. Rays on the Bay is open for breakfast daily with an extensive buffet. Holoholo Market serves Hawaiian coffees, fruits, pastries and other beverages for a quick start to your day. Haleo luau dinner and show is held each Monday and Friday outdoors on our Hawaii Lawn. 

Is there internet access?
The resort offers wireless internet access throughout. In-room access is $12.95 per day. This charge is included with the daily Resort Service Charge applied to each guest room. 

Is there a doctor on property?
No, we do not have a doctor on property. Kona Community Hospital and several medical clinics are a short distance away.

Is there an ATM?
There is an automatic teller machine near our front desk area.

Do you have Hawaiian entertainment?
In addition to our luau on Monday & Friday evenings, we offer live, local entertainment each evening at Rays on the Bay. Live entertainment is also enjoyed on special occasions at Sheraton Kona.

Is there a hair and nail salon?
Among the many services available from Ho'ola Spa is a full-service hair and nail salon. You may contact them by calling 808-930-4848 or email.

Is the staff multi-lingual?
Yes, we have staff fluent in Japanese, Chinese, Korean, Talagog, and other languages.

Is there a hospitality room?
Based upon availability and departures, the resort makes every attempt to provide arrangements for our hospitality room.

Does the restaurant have an ocean view?
Rays on the Bay offers dramatic ocean views (and manta ray viewing) from the lava rock cliffs at the entrance to Keauhou Bay.

What time does the sunset?
Depending on the time of year, sunset can vary from between 6:00 p.m. HST (winter months) to 7:30 p.m. (summer months). Hawaii does not observe daylight savings time.

Do you have a luau?
Yes! Haleo, The Voice of Life Luau Dinner & Show is offered outdoors under the stars on Monday & Friday evenings.

How do I find out more about activity at the volcano?
You may visit The USGS Eruption Update page to ascertain up-to-date information from Hawaii Volcanoes National Park or stop by our concierges desk to learn more.

Do you offer a children or teen program?
We do not currently offer an organized program for children. When visiting the Big Island with kids, there are an array of activities for children in and around the Manta Ray Super Slide & Pool and of course they have all of the Big Island to explore. Club Le`ale`a is our complimentary lounge open daily. There is ping pong, 3 televisions, Air Hockey, pool table and shuffle board.

What amenities are available in each room?
For a full list of in-room amenities, please visit our room page.

Do you have a beach?
Our Manta Ray Super Slide & Pool is adorned with a sandy-bottomed children's play area. Complimentary Keauhou Trolley Service is offered from the hotel to nearby Kahalu'u Beach Park, famous for its snorkeling. There is a small beach and ocean access for kayaking, paddleboarding and boating from Keauhou Bay, just a five minute walk from the resort's entrance. Towels may be obtained from our pool towel desk and must be returned prior to departure to avoid fees.

 Is there a resort shuttle?
Rides aboard the Keauhou Trolley service are included complimentary in guest's daily resort charge. The shuttle operates beginning at 9:00 a.m. with its last drop off back at the resort at 9:15 p.m. Shuttle stops include Keauhou Shopping Center, Kahalu'u Beach Park, Walmart, Macy's, Historic Kailua Village and the Kona Commons Shopping Center. 
Do you offer a resort amenity program?
At this time, we do not offer a resort amenity program. We do however have a mandatory daily resort service charge of $30 + tax. 

What kind of shops are there at the hotel?

At Sheraton Kona we offer Lamonts Sundries. An assortment of shops nearby adds to your Hawaii Island vacation. Nearby is the Keauhou Shopping Center with shops, boutiques, restaurants and movie theaters and a Keauhou Trolley ride to Historic Kailua Village or to Kona Commons Shopping Center expands your options.

How do I make golf tee times?
Kona Country Club is located next to the Sheraton Kona and is less than a minute drive. Click here for tee times, course infomation and more.

How do I arrange for a babysitter?
We recommend Big Island Nannies for babysitting services. You may email them or call 808-987-9585 or 808-938-7165 for more information. You may of course also inquire with our Vacaton Services Coordinators upon arrival.